You may find yourself a team leader on one team and a team member on another! What is the difference?
Team leaders are in charge of starting processes. So, team leaders will receive notifications of events requiring attention and will select the processes needed to resolve.
Team leaders can select additional processes from a menu to continue to support an event that has occurred.
Team members can create events and report issues, which get things moving in 9yahds, but the team leader will always have to select the specific processes to be run.
View these additional areas for specific details of the functionality available to team leaders and team members:
Click HERE to view the different email notifications received by leaders and members.
Click HERE to view how all team members initiate processes by reporting episodes.
Click HERE to view how team leaders can initiate additional processes.